Product Training and Capability Development Manager

Nairobi, Kenya Physical Closes On Aug 07, 2026

About RetailPay Ltd

RetailPay Limited has evolved to become the leading SaaS (Software as a Service) provider globally. We are dedicated to propelling businesses forward, focusing on empowering small and medium enterprises, the backbone of every economy.

About the Job

In this role, The Product Training and Capability Development Manager is responsible for establishing and leading the Bizwiz Learning Academy to ensure continuous capability development across Product, Development, Implementation, and Customer Support teams. The role will develop structured learning Programmes, certification frameworks, product knowledge repositories, and training environments that enable employees to confidently implement, support, and train customers on the Bizwiz ERP solution. The position plays a strategic role in improving implementation quality, customer satisfaction, and organizational readiness for continuous product innovation.

Job Description

Learning Academy Management
Establish, manage, and continuously improve the Bizwiz Learning Academy.
Develop annual learning and capability development strategies.
Design structured learning pathways for all ERP modules.
Coordinate onboarding Programmes for new Implementation Analysts and Consultants.
Training Programmed Development
Design and deliver instructor-led, virtual, and self-paced learning Programmes.
Develop user manuals, implementation guides, demonstration videos, and training documentation.
Create practical exercises, simulations, and customer implementation scenarios.
Maintain an up-to-date knowledge repository.
Product Release Readiness
Coordinate product training for every system release.
Ensure implementation teams are trained before new features are deployed to customers.
Collaborate with Product Managers and Developers to prepare:
- Release Notes
- Configuration Guides
- User Documentation
- Demonstration Videos
- Troubleshooting Guides
- Customer Training Materials
Ensure implementation readiness forms part of every product release.
Certification and Competency Management
Develop and manage module certification Programmes.
Maintain competency matrices for all analysts.
Conduct certification and recertification assessments.
Monitor learning progress and identify competency gaps.
Link certification status to implementation responsibilities.
Capability Development
Conduct organization-wide training needs assessments.
Identify knowledge gaps across implementation teams.
Develop individual learning and development plans.
Coordinate coaching and mentorship Programmes.
Support continuous professional development initiatives.
Module Champion Coordination
Appoint and coordinate Module Champions across business functions.
Facilitate collaboration between Product, Development, and Implementation teams.
Ensure documentation and training materials remain current.
Promote knowledge sharing and best practices.
Training Environment Management
Develop and maintain a permanent ERP training sandbox.
Ensure realistic business scenarios and datasets are available for learning.
Continuously improve practical learning environments.
Customer Enablement
Develop customer training standards and methodologies.
Review customer training readiness before go-live.
Standardize demonstration scripts and implementation checklists.
Improve customer confidence through consistent training quality.
Performance Measurement and Reporting
Develop capability dashboards and training reports.
Track training completion, certification rates, assessment scores, and competency levels.
Measure the impact of training on implementation quality and customer satisfaction.
Report capability risks and recommendations to Executive Management.
Cross-Functional Collaboration
Work closely with:
- Product Management
- Software Development
- Project Management
- Customer Support
- Quality Assurance
- Human Resources

Ensure learning remains aligned with product strategy and business objectives

Skills

Strong knowledge of ERP implementation methodologies, business process analysis, and software implementation lifecycle.
Proficiency in instructional design, training facilitation, documentation development, learning management systems, and data analysis.
Excellent communication, presentation, stakeholder management, planning, organizational, and problem-solving skills.
Ability to develop user-focused learning solutions, manage multiple priorities, and drive successful customer adoption of ERP solutions.

Competencies

Strategic thinking with a customer-centric and continuous improvement mindset.
Strong leadership, coaching, collaboration, and stakeholder engagement abilities.
High levels of professionalism, adaptability, accountability, and integrity.
Ability to influence change, build cross-functional relationships, and deliver results in a dynamic environment.

Qualifications

Bachelor's degree in Information Technology, Computer Science, Business Information Systems, Accounting, Finance, Education, or a related field.
Professional certification in ERP Systems, Project Management, Learning & Development, Change Management, or a related discipline is an added advantage.
Minimum of five (5) years' experience in ERP implementation, enterprise software consulting, customer enablement, training, or a related field.
Proven experience in designing and delivering training Programmes, business process analysis, change management, user adoption, and post-implementation support.

Experience working with Learning Management Systems (LMS), competency frameworks, and ERP solutions across Finance, Procurement, Sales, Inventory, CRM, HR & Payroll, Logistics, and Distribution is desirable

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