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HR/Admin Officer

Nairobi, Kenya Physical Closes On Oct 12, 2026

About RetailPay Ltd

RetailPay Limited has evolved to become the leading SaaS (Software as a Service) provider globally. We are dedicated to propelling businesses forward, focusing on empowering small and medium enterprises, the backbone of every economy.

About the Job

In this role, you'll provide administrative support to the HR/Admin department, helping to ensure the smooth operation of HR processes and activities. You will assist with recruitment, onboarding, employee records management, various HR-related tasks and Administrative tasks. You will be maintaining an organized and efficient HR/Admin functions, contributing to a positive employee experience

Job Description

  • Recruitment and Talent Management;
    • Handle a full cycle recruitment process, including attracting and retaining talent,
    • Carry out full onboarding process for new hires, reviewing process, preparing orientation materials, organizing for training with line managers and mentorship of new hires;
    • Maintain and update employee records in HR databases and physical files, ensuring accuracy and confidentiality.
  • Compensation and Benefits Management;
    • management of employee benefits, including enrollment, changes, and terminations;
    • review of sourced benefits scheme and align benefits to business strategy
    • implementation and roll out of all schemes
  • Contract Management;
    • Prepare and manage HR documents such as employment contracts, offer letters, and termination paperwork. in accordance with the law and set templates
    • Review existing contracts and how to improve covering company from legal exposure;
  • Performance Management;
    • Collaborate with line managers to draft KPA and KPIs;
    • Roll out of KPA and KPIs and assist tine managers in communication and inclusion strategy
    • Manage the performance calendar, reminding line managers, guiding the conduction of the review meetings
    • Roll out and tracking tracking of PIPs
  • Offboarding;
    • Handle group off boarding of employees; clearance, termination process, final dues, exit interviews;
  • Policy and HR Reports formulation and Administration
    • drafting and implementation of HR policies and procedures, ensuring compliance with company policies and legal requirements.
    • preparation of HR reports and presentations for management.
    • Coordinate general office administration, supplies, assets, records, facilities, meetings, and office logistics.
  • Employee Relations and Engagement;
    • Help organize and coordinate people engagement activities and employee relations;
    • Formulate and roll out employee engagement surveys;
    • Serve as a point of contact for employee inquiries, directing them to the HR officer as needed.
    • Assist in handling employee grievances and disciplinary issues in accordance with company policies.
    • Leave Management on the HRMIS and constantly liaising with line managers and organisational leads on leave liability and how to minimise it while creating work-life balance for employees;
    • maintaining a positive work environment and fostering good employee relations.
  • Payroll Management;
    • Process accurately assigned companies payroll by collecting and verifying timekeeping information and ensuring timely submission to the Finance department.
  • Compliance;
    • Ensure that HR practices are compliant with labor laws and regulations i.e WIBA,Licenses, ISO Compliance, HR Compliance  and full adherence to the HR Manual and SOP;
    • Ensure statutory compliance
    • Be abreast with all new compliance requirements and adjust HR structures to align

  • Admin Task 

    • Serve as the first point of contact for visitors, clients, candidates, and suppliers.
    • Supervise office staff
    • Procurement for office purchases
    • Maintaining OSHA standards in the premises
    • Organizing meetings and any other admin tasks as shared.
    • Manage estate correspondences.

Skills

  • Organizational Skills: Ability to manage multiple tasks and prioritize workload effectively.
  • Attention to detail and accuracy in handling sensitive employee data and documentation.
  • Research skills
  • Excellent verbal and written communication skills.
  • Report writing skills
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with HR software and databases.

Familiarity with HRIS and payroll systems and basic understanding of payroll processes.

Competencies

  • Ability to interact professionally with employees at all levels of the organization.
  • Flexibility in moving across different organisational divide with ease

Qualifications

  • A diploma or Bachelor’s degree in Human Resources, Business Administration, or a related field.
  • IHRM-Kenya Member

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